Guide: How to disconnect the PTCL connection?

Have you ever gone through the experience of disconnecting your PTCL connection? If not then this guide will help you with that.

Getting the PTCL connection for the internet, smart TV, or landline, the process is easy. It just requires you to dial the PTCL helpline number or submit the connection form on the official website. But for disconnection, the process is not that easy. There are few things you keep in mind because in hurry you may delay the disconnection process resulting in load-up arrears charges.

Things Required

  1. Application

This is essential if someone else other than the connection owner is visiting the PTCL office for disconnection. They will need the application form address to “PTCL business Manager”. You can download the sample from the following link:

Download Application Sample

2. ID Copies

Owner National Identity Card Copies are required and will be attached to the application form.

3. Router

You have to submit the router installed with your connection. The power adapter should also be given back.


  • Visit a nearby PTCL office with the router, ID copies, and Application form(If required).
  • The officer will ask you the reason why you want to disconnect the connection?. This question is just asked to fill up the feedback form.
  • Officer will tell you about the remaining charges, which you have to pay right on the spot.
  • After taking all the required items from you, the officer will himself fill a new form.
  • After completing the form, the PTCL officer will give you the receipt of the new form.

Done. It will take about 24-72 hours to process your application.

Note: The receiving receipt you be kept safely for a claim in case of any issue at the end of PTCL.

Check Also: Use the PTCL Bill page for online payment of your monthly service charges.

Updated: October 11, 2021 — 10:58 am


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  1. Why Should we have to return the Router when we paid for it. It was charged to me!!!!! Kindly advise?

    1. If you have bought the router from PTCL, then there is no need to return it. In normal cases, the router is rented to you and will be used till you had the connection. For more info call 1236

  2. Nihayet Hi Bakwaas Tareen System Rakha Howa Hy. . .
    Internet Provide Kar Rahy Hain But Still Not Upgraded, Wohi Old School K Parhy Bacho Ki Tarah Offices K Chakkar Aur Lines Mein Lagwaty Hain. . .
    Aur, New Connection Lagwanay Par B Huge Charges With Fuzool Services & Connection Cutwany Par Huge Charges With Zalalat. . .
    For GOD Sake. Bas Kar Dein. . .
    Pakistan Mein Dosry Internet Providers B Aa Chukay Hain, To Abhi Aap Ko Apni Services Better Karni Chahiye & Charges Should Be Reduced. . .
    500Rs. To Services Charge Rakhy Howe Hain Bill Mein, Aisi Service Jo Bilkul Humary Kaam Ki Nahi. . .
    Kaash K Aap Connection Cutwany K Koi Charges Naa Rakhy Hoty, To Aap Dekhty K Within 1 Month Kitny Connection Utar Chukay Hoty. . . ?

  3. Agree…
    Ptcl nayaht e ghatia service h

  4. PTCL IS WASTE OF MONEY wid no internet speed frequent disconnections ?

  5. Why would we pay remaining bill jab internet ta he nahi ? Or router ??‍♂️ Ajeb log ho kab say na net hay na phone or bill bajay jarahay ho cut e nae karta khud he karu band

  6. PTCL connection achy but service and staff are very bed service means jo b process karni ho toh like 1950 jesa old tareka

  7. Bekaar tareen net…. i want to disconnect PTCL net but why should i return the router i already paid for router to you??

    1. If you paid for it, then there is no need to return. It’s your property. It other cases, the router price is not charged and it’s the property of PTCL.

  8. I need to close my ptcl account and I need to open my new account

    1. First, close the account and then apply for the fresh connection.

    2. First close the account and then apply for the fresh connection.

  9. In case router is broken and not have then what’s the extra procedure

    1. Visit near by PTCL customer care office and tell the staff about it. They will explain you better on this.

  10. Router k to charges diye hn hm n wo ku wps krna

  11. sir, I want to disconnect my ptcl landline and want to keep PTCL broadband what is the procedure?

  12. My ptcl line and Internet from 10 days not proper working .
    Many time I enter complain by online and on helpline number but not response.
    Now I want Disconnection.
    Guide me. can I apply online.

  13. Id card’s copy is compulsory for closing PTCL connection

  14. Can I remove my internet package temporarily? what is the process?

    1. Write an application to PTCL to stop your internet connection for certain period of time.

  15. Staff sitting in the PTCL or any of Govt.’s offices should be hanged till death. These lifeless bastards are systematically destroying our Pakistan. These dumb motherduckers need to change their mindsets that they are SERVENTS of us civilians not our masters.

  16. Aslam-o-Alakum
    main apna PTCL Connection Disconnect karwana cahta ho par mare pass Jis ke name ka Connection ha us ke ID ke copy nahi ha. Aur mujh ko wo nahi mil sakti.
    Please Advice kare k main yeh kase disconnect karwa sakta ho

  17. Please, make it simpler. PTCL should also allow submission of online disconnection application.

  18. Extremely nonsense service. Collecting Jagga tax from people. Service is Zero and charging like Hero.
    If you make a call for service, you will get the service, but if you want to get rid of this Bakwas Service, you will have to pray. there are much better ISPs in Pakistan than PTCL expensive services.

  19. Puraa System Ka System He Chutiaa He Aby Bhai Jab Tumny Hamara connection cut krdia khud phr har mahine bill qu bhejty???
    Na Net Chalta He Na Phone Pr Tumari bandon ki Har mahine call chalti he Sir apna Bill Deen Bossri Walon Kiss Chez ka Bil Mang rhy ho?

  20. Third Class Call Service. In One month several times phone dead and complaining the team. Now I am disconnecting my ptcl

  21. We had paid 2000 for the connection, in case of termimation, how much money is returned?

  22. Hi
    I want to disconnect the PTCL connection that is registered by my name. The reason is for disconnecting is that am out of country now and i don’t (do not) want to still remain on this connection by my name.
    Please tell the process for overseas that how they disconnect their connection without coming by himself in your branch?

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