These PTCL helpline numbers are used to order, complaint, and queries regarding products & services. In most cases, Phone numbers are used for landline problems, broadband issues, Smart TV complaints, etc. These numbers are working 24/7.

New service requirement or purchase assistance1218
To Update Directory Inquiry0800 0 1217
OSS Helpline111 28 28 28 
Corporate Helpline1260 & 111 20 20 20
Billing information1200
Inquiry or directory services1217
Complaint registration or help on any fault1218
Assistance on all services1218
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