Pakistan Telecommunication Company Limited has always tried to pursue innovative techniques to facilitate its customers. To improve its billing process, the company has started an online billing system for its customers to allow them to pay and check their PTCL bill online. This also helps the PTCL customers to pay, print, or download the PTCL duplicate bill. Here, we have discussed the method for PTCL bill inquiry and payment through debit card/ATM Card and Jazz cash.
لینڈ لائن، انٹرنیٹ، ای وی او ڈیوائسز، وی فون، اسمارٹ ٹی وی وغیرہ کے لیے اے ٹی ایم/ڈیبٹ اور جاز کیش کے ذریعے آن لائن ادائیگی۔ صارفین پی ٹی سی ایل کا ڈپلیکیٹ بل بھی ڈاؤن لوڈ کر سکتے ہیں۔
Quick Links for PTCL Bill and PTCL Duplicate Bill
Pay Online via Credit/debit card/ATM Card
Click on the following button to redirect to the official PTCL website page for online billing.
آن لائن بلنگ کے لیے پی ٹی سی ایل کی آفیشل ویب سائٹ پیج پر ری ڈائریکٹ کرنے کے لیے درج ذیل بٹن پر کلک کریں۔
For easy understanding, you can watch the following video to know how to pay or download the PTCL bill:
Pay PTCL bill via Jazz Cash
Download the Jazz Cash application from the links below and follow the steps after that.
- Open the Jazz Cash app on your phone and click on the “Pay bills” tab.
- Select Telephone
- Select PTCL Landline(Same for Broadband Internet) or PTCL Vfone
- Put your consumer Number(Account ID) in the blank and click on next.
- Finally, your Bill Status will appear.
Users can also use the Jazz code to check and pay PTCL bills by dialing *786#. Simply select the “Pay bills” option and follow the instructions.
PTCL Duplicate Bill Download/Print
If you want to grade any company services, then not only the quality of service is considered or reviewed but also the after services like customer care and billing are considered. All this makes an overall good experience for the customer.
The Pakistan Telecommunication Company Limited(PTCL) has always adopted technological advancements in its services and structure. Being the first in introducing broadband internet in Pakistan, the company is now focusing on improving the billing system.
In regards to that, PTCL provides its customers with a Duplicate bill online service. The whole objective behind the advanced billing system is to facilitate customers with an easy method to check duplicate bills PTCL without any hassle and keep enjoying the services.
Why do you need PTCL Duplicate Bill?
The duplicate bill is the official copy of the PTCL original bill verified by the company.
The purpose is to provide a copy of the bill for personal and official use.
For example, if you are changing the address on your CNIC, the authorities will request the PTCL bill as evidence for your new address.
For that purpose, the customer can submit a duplicate copy of the bill. In other circumstances, like canceling the phone or internet connection, the company’s policy requires the attachment of the previous bill.
Steps to Download PTCL Duplicate Bill
- Click on the following button to redirect to the PTCL duplicate billing official page.
پی ٹی سی ایل ڈپلیکیٹ بلنگ آفیشل پیج پر ری ڈائریکٹ کرنے کے لیے درج ذیل بٹن پر کلک کریں۔
- Enter the Phone Number and Account ID on the provided spaces as seen in the picture below. After that, click on the “Search”.
- That’s it, download or print the bill directly according to your requirement. It must be noted that the bill will be in PDF format. Use acrobat reader or any other pdf file software, to open the duplicate bill.
Check PTCL Bill without an Account ID or by Number
There are two methods to successfully do a landline/broadband/Evo Bill check without an Account ID or using your number:
Find your Account ID on your original Bill.
Following is the picture of a random bill. The red spot is where the account ID is mentioned.
Account ID is a ten-digit number that is used to extract your ID/Password or create a new login. It is the easiest method as everyone has an old bill at home or they can print it out easily.
This requires some details to create an e bill account. You can visit the above link and provide information regarding your telephone number, mobile number, account ID, Email Address, and name.
The benefit of Paying the PTCL Bill Online
There are a number of benefits that come with paying your PTCL bill online.
Firstly, it’s more convenient and easy than having to go through the hassle of going to an office or waiting in line.
Secondly, you can avoid late payment penalties by paying on time.
And lastly, it helps keep track of your expenses so you’re always aware of how much you’re spending each month on telecommunications services.
Bill Payment via Cash Payment Machines
Similarly, like ATM depositing machines, Public Cash Payment Machines (PCPMs) deposit cash for billing. As a result, customers can save their time by using the easy touch user interface available on these machines.
Landline, Internet, and Wireless Billing
Landline and Broadband Internet billing charges consist of the phone line rent, local and internet call rates, broadband internet packages, and Add ons (Smart TV, etc).
The Smart TV charges are included with the internet and depend on whether you have paid the full amount for the IPTV device or not.
EVO, Charji, and Vfone billing include the communication charges in accordance with internet data usage or post-paid package applied.
Recently, PTCL has also added the telephone and internet setup charges, including the installation charges according to the reference number.
Important Notes
- Provide a valid e-mail address. Thus, it will ensure that your monthly e-bill is regularly mailed.
- Contemporary, the company provides you the facility to pay Bill conveniently via Upaisa Agent or Upaisa Wallet. In this case, you just have to provide your Area code & Landline number instead of the Account/reference number.
- Unable to pay the bill for 3 months will result in a disconnection. To clarify, you have clear arrears to resume your connection.
Complaint
In case of any complaint or question regarding the bill then use the Helpline Numbers. However, the customers can call anytime 24/7 for a PTCL complaint.
Generally, the customer service is quite helpful. They will listen to your complaint or issue carefully and will try their best to resolve it.